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Here you will find answers to the most common questions about orders, payments, delivery, returns, exchanges, Hejduk Plus benefits and in-store services.
Call support Send an e-mailContact us and we will be happy to help you with your order, product selection or shipment status.
The most common questions about placing an order, order confirmation and payment.
Order confirmations are sent automatically to the e-mail address entered during checkout. Please check your Spam / Promotions folder. If you still cannot find the e-mail, contact us and we will look up your order.
After a successful payment, you will usually receive a confirmation e-mail. If you are unsure about your order status, contact us and we will verify the payment.
Yes, unused goods can be returned within 14 days of delivery without giving a reason.
No, an order cannot be modified after it has been placed. If you would like to add another item, please create a new order.
If the order has not yet been shipped, contact us as soon as possible. If it is already on its way, please do not accept the parcel – once it is returned to us, we will cancel the order.
If the order has not yet been handed over to the carrier, contact us as soon as possible. We will try to adjust the details according to the current order status.
Information about returning goods, exchanging sizes and making claims.
We refund the money no later than 14 days after withdrawal from the purchase contract, usually sooner after checking the returned goods.
Yes, exchanges are possible. Please contact us by e-mail to arrange the process. More information can be found in the exchanges, returns and claims section.
Fill in the claim form or contact us by e-mail. Please describe the defect, include your order number and ideally attach photos. We will then advise you on the next steps.
Returned goods should be unused, clean and preferably in the original packaging. If the goods are used or damaged, the refunded amount may be reduced according to their condition.
Everything important about dispatch, delivery and shipment tracking.
Goods in stock are dispatched within 24 hours on business days. After dispatch, carriers usually deliver throughout the Czech Republic on the next business day.
Delivery to Slovakia usually takes 2–5 business days, depending on the selected carrier.
After your order has been shipped, you will receive an e-mail with delivery information. If you have not received a tracking link, contact us and we will check the shipment status.
Your questions about membership, Plus prices and rewards.
A free customer program offering discounts of up to 20% on selected products, gold coins for purchases and rewards.
Create a free account on Hejduksport.com and sign in. Plus prices appear automatically. No discount code is needed. Already have an account? Simply sign in.
No. Discounts vary by brand and product and apply only to selected items. Sign in to see your price.
Discounts cannot be combined. The lowest available price applies. Plus discounts are calculated from the catalog price, not an already discounted price.
Every €4 spent in the online store earns you 1 gold coin in your account. Exchange coins for available rewards, such as gifts, selected products or free delivery.
Visit the Hejduk Plus page.
If you did not find the answer you were looking for, contact us. We will help you with your order, product selection, exchange or claim.
+420 733 132 833 info@hejduksport.cz
